DRIVER TRAINING.
YOUR FIRST TRIP
Your
First Shift
FIRST ROUTE
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They only have to be home if the package(s) require age verification.
They must be returned to the hub, that same day (they cannot take packages home with them).
In cases where you can't find the address, call the customer, first. If unsuccessful, call them once more. If unsuccessful after the second attempt, contact Better Trucks Central Dispatch.
After you have completed all of your deliveries (which includes returning any failed packages, or undelivered packages), driver simply click COMPLETE on their shift.
Most shifts are designed to take an estimated 4-8 hours to complete. While we do not expect it, you do not get extra for completing shifts, passed the estimated shift completion window. All packages/deliveries need to be completed, no later than 10:00 PM (based on their time-zone).
Yes, if approved by Better Trucks Central Dispatch.
Contact Better Trucks Central Dispatch and take the remaining packages back to the hub, the same-day.
Once you finish your shift, call Dispatch to inform how the route went. If everything is ok and you have returned all the undelivered packages to your metro station, Dispatch will authorize you to go Off Duty by turning off your OnFleet GPS toggle. You can then label your shift as complete, in the shift app.