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BETTER TRUCKS DRIVER TRAINING.
Welcome to the Better Trucks Team! We’re excited to have you on board as a driver and delivery partner. Below, you’ll find a training series to get started.
BETTER TRUCKS
DRIVER TRAINING.
Welcome to the Better Trucks Team! We’re excited to have you on board as a driver and delivery partner. Below, you’ll find a training series to get started.
GET THE BETTER TRUCKS DRIVER APP
TO START DELIVERING
BT Logo App
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PREPARE FOR
YOUR FIRST TRIP
Learn more about what to expect as a Better Trucks driver, including how to register within the app, how to get assigned to your first shift, and what to know for your first delivery route.
2 Minutes 30 Seconds
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Registering in the Better Trucks Driver App
Click "Watch Video", choose between Android and iOS tutorials and follow the steps to register and start driving for Better Trucks. 
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Better Trucks Culture and Driver Etiquette
Now that you drive for Better Trucks, it's time to learn about our drivers' culture, principles, and essential qualities.
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Getting Assigned
Your
First Shift
Once you're ready to drive, watch this video to learn how to find and choose available shifts, and get assigned to your first one. 
DRIVING YOUR
FIRST ROUTE
Get ready to deliver your first set of packages. Here, we break down your responsibilities, from warehouse pickup to delivery completion.
3 Minutes 20 Seconds
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Planning for Your First Route
Learn what to do once you arrive at your local Better Trucks hub. Here's how to review your tasks before you load up and hit the road.
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How to Conduct a Route
Prior to starting your first route, follow the delivery order and keep your recipient informed every step of the way via the app.
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Arriving at the Recipient's Home
Make sure you're at the right spot with the right package. Text the recipient, get proof of delivery, and then move to the next task.
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Completing a Route
Call dispatch post-delivery. Undelivered package? Return it to your designated metro. Never take a package home. 
PROOF OF DELIVERY GUIDELINES
1 Minute 10 Seconds
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Delivering To The Correct Address

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Good vs Bad Delivery Photos

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Right vs Wrong Task Completion

21+ AGE VERIFICATION
1 Minute 45 Seconds
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+21 Age Verification Guidelines
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Valid Vs. Invalid Proof Of Id
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Signature Delivery
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Accepted Vs. Rejected Signatures
DELIVERY SCENARIOS
WHAT TO DO
3 Minutes 30 Seconds
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Delivering to an Apartment
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Delivering to a Business
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Delivering Multiple Packages
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Failed
Deliveries
Questions?
We have answers

They only have to be home if the package(s) require age verification.

They must be returned to the hub, that same day (they cannot take packages home with them).

In cases where you can't find the address, call the customer, first. If unsuccessful, call them once more. If unsuccessful after the second attempt, contact Better Trucks Central Dispatch.

After you have completed all of your deliveries (which includes returning any failed packages, or undelivered packages), driver simply click COMPLETE on their shift.

Most shifts are designed to take an estimated 4-8 hours to complete. While we do not expect it, you do not get extra for completing shifts, passed the estimated shift completion window. All packages/deliveries need to be completed, no later than 10:00 PM (based on their time-zone).

Yes, if approved by Better Trucks Central Dispatch.

Contact Better Trucks Central Dispatch and take the remaining packages back to the hub, the same-day.

Once you finish your shift, call Dispatch to inform how the route went. If everything is ok and you have returned all the undelivered packages to your metro station, Dispatch will authorize you to go Off Duty by turning off your OnFleet GPS toggle. You can then label your shift as complete, in the shift app.

SEND US A MESSAGE
Send us a message and we'll respond within 24 hours.
CONTACT INFORMATION
Group 6
4180 Madison St, Hillside, IL 60162
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customer_support@bettertrucks.com
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+1 (708) 316-9793
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