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Android Tutorial
iOS Tutorial
Registering in the Better Trucks Driver App
Check out the step by step process to enroll as a driver in the Better Trucks Driver app.
BACK TO MAIN TRAINING
Better Trucks Driver and Culture Etiquette
What every Shift Partner Driver should know about the work, the company and how to successfully drive shifts.
BACK TO MAIN TRAINING
Getting assigned to your First Shift
What every Shift Partner Driver should know about the work, the company and how to successfully drive shifts.
BACK TO MAIN TRAINING
Loadout at the warehouse
Get ready to deliver your first packages. Here, we break down your responsibilities from warehouse pickup to delivery completion.
Navigating your Route
What every Shift Partner Driver should know about the work, the company and how to successfully drive shifts.
Arriving at the Recipient's Home
Get ready to deliver your first packages. Here, we break down your responsibilities from warehouse pickup to delivery completion.
Once your Route is Complete
Get ready to deliver your first packages. Here, we break down your responsibilities from warehouse pickup to delivery completion.
Delivering to the Correct Address
Check out this section to learn how to determine if you are at the right address.
Good vs Bad Delivery Photos
Getting Proof of Delivery is mandatory for every package you deliver for Better Trucks. Check out these guidelines to learn how to do it right, every time.
Right vs Wrong Task Completion
Getting Proof of Delivery is mandatory for every package you deliver for Better Trucks. Check out these guidelines to learn how to do it right, every time.
+21 age verification guidelines
Who can sign? What's considered valid Proof of Age? Check out this section to learn about deliveries that require 21+ age verification.
valid vs. invalid proof of id
When delivering a package that requires 21+ age verification, you'll need to check the customer's ID. Here is how to do it right, every time.
signature delivery
Who can sign? What's considered valid Proof of Age? Check out this section and learn all requirements needed for Standard, Signature and +21 Deliveries.
accepted vs. rejected signatures
If a package requires a signature, check out the images below to see what is acceptable.
Delivering to an Apartment
As a Shift Partner Driver need to be prepared to follow the standards on every case. Check this section to learn all delivery scenarios and what to do on each case.
delivering to a business
As a Shift Partner Driver need to be prepared to follow the standards on every case. Check this section to learn all delivery scenarios and what to do on each case.
Delivering multiple packages
As a Shift Partner Driver need to be prepared to follow the standards on every case. Check this section to learn all delivery scenarios and what to do on each case.
failed deliveries
As a Shift Partner Driver need to be prepared to follow the standards on every case. Check this section to learn all delivery scenarios and what to do on each case.
Prepare for Your First Trip
Driving Your First Route
Proof of Delivery Guidelines
21+ Age Verification
Delivery Scenarios and What to Do
Find your first shift
Find your first shift by visiting the "Search" section at the bottom of the screen. You'll be notified when new shifts get posted. Just remember to turn on all notifications. Once a Shift is assigned to you, it will be listed on the "Assigned" tab, at the top of the "Shift" section.
Show your interest in a shift
To show interest in a Shift, tap on the "Interested" blue button. They will appear as "Waiting for Response" until they are assigned to you or canceled. In both cases, you'll receive a notification.
The Day of your shift
On the day of your Shift, you must arrive on time at your metros' hub for staging and loadout. Once there, tap the "Start" button to begin the route. The system will ask you to scan the QR code that will be provided for you, on-site.
Out for Delivery
Once you're ready to start your shift, go to the "Scan" section and scroll down to the "Out For Delivery" event, select "OUT_FOR_DELIVERY" and click continue. The App will ask you to scan the QR of every package assigned to your route. Once you're finished all scanned packages will be added to your On Fleet session. You can now close the SHIFT App and switch to On Fleet to get started.
Need to reject an assigned shift?
If you need to reject an assigned shift, you can do it at any time by clicking on the "Reject" button associated to the shift. The App will ask you to state the reason behind that rejection. This step is mandatory.
Arriving at the Better Trucks Hub
When you arrive at your Better Trucks Hub, scan all of your packages one by one.
Start the Check Out proces
Once all packages have been scanned, make sure they're all in your zone and check out with a dispatcher before heading out.
If you're confident no packages will be returned to the hub at the end of your route, you can add a final destination to select a different end-of-route location; otherwise, keep the current one.
Get a Visual of Your Route
On the route screen, you can view all of your stops listed by number and you can tap on "Full Map" to visualize the route.
Load Your Packages and Get Ready to Hit the Road
Use the Wand feature to identify each package by its stop and place them in your vehicle in the right order.
Before leaving the Hub, ask the on-site dispatcher for the support number, in case you need help while executing your route.
Once you got everything you need, tap on "Start Route" and get ready to hit the road.
Managing Your Task List
Start your route by tapping on "Start Route". from the tasks list.
For every task, you'll have the option to navigate to the address, check task details, scan the package or contact the recipient.
Navigating Your Route
To start the navigation, hit the Navigate button.
You'll see a map with a preliminary view of your journey. Once there, you can swipe Start whenever you're ready to hit the road. If you're on an iOS device, you can skip the swiping.
At any point, you can go back to the task list and move between stops.
We recommend delivering each package in the proposed order, as Google has optimized it by considering traffic, departure time, etc.
Get In Touch Anonymously
If you need to contact the recipient, you can go back to the task list, hit the contact icon and select the preferred communication method: Message or Call.
You don't need to call or text every time, only if you are having trouble accessing a gate or if you need to make sure the recipient is at home to receive a 21+ package. Or this case, try to call again once you arrive.
To start the communication, introduce your phone number in the box, the app will start the communication under a masked phone number - the recipient will never see your personal contact, ever.
When to call Dispatch
If you come across any issues during your route, give us a call.
Better Trucks Central Dispatch is here for you.
Start the Delivery Process
Once you arrive at the recipient location, hit the "Arrived" button at the top right-hand corner of your navigation screen. Then, tap the "Scan for delivery" button to start the delivery process for the corresponding package.
Things Happen, right?
When delivering packages, you might face different challenges, from missing barcodes to damaged packages, from wrong addresses to failed age verification. Follow each step of the delivery process and report any issue you encounter by hitting the "Report Issue" button located at the bottom of each screen. If you can't find the right issue, give us a call.
Deliver the Package
Always ring the doorbell or knock at the front door for every package, even if a signature isn't required.
Get Proof of Delivery (POD)
In all delivery scenarios, you're required to take pictures as Proof of Delivery.
When the package is handed to a recipient, take a picture of the recipient holding the package. If the recipient is not comfortable with this or is not at home, place the package on the doorstep and take a photo.
Check the "Good or Bad Delivery Photos" for more information.
Close the Task
Lastly, tap on "Complete Delivery" once you're ready to move on to the next stop. The system will ask you to choose the Drop Off Spot to continue. Congratulations! You've successfully completed a delivery with Better Trucks.
Inform Central Dispatch
When you complete a route, call either your team lead or central dispatch to let them know, and be ready to declare any failed deliveries. You will be responsible for sending pictures of the labels to Dispatch.
Declare and Return Failed Deliveries
At the end of your route, return all undelivered packages to your designated metro location. Do not take any packages home, regardless of whether you're delivering the following day.
Don't go Offline without Authorization
Call central dispatch to let them know your route is complete so your payment process starts. Keep in mind that only Central Dispatch or your Metro Team Lead can give you the clearance to finish your route.
To check the Valid vs. Invalid Proof of ID criteria, click here
To check the Approved vs. Rejected Signatures criteria, click here
The guiding belief that drives everything we do at Better Trucks is the Never-Ending Pursuit of Better. From faster driver pay to more flexible routes to helping fulfill a mission that matters, believe in better.
SEND US A MESSAGE
Send us a message and we'll respond within 24 hours.
CONTACT INFORMATION
4180 Madison St, Hillside, IL 60162
customer_support@bettertrucks.com
+1 (708) 316-9793
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