Arriving at the Better Trucks Hub
When you arrive at the hub, open BT Shift to mark yourself arrived and check in with the provided QR code.
Once you have your route assignment, you may open the driver app and begin scanning your route using the ‘Create Route’ tab on the bottom of your screen.
As you scan, the stop numbers will be indicated to mark on packages - steer clear of label information when marking! The top right will indicate how many packages have been scanned to help you track progress.
Start the Check Out Process
Once all packages have been scanned, the app will list your route in order unless there are missing packages. Work with your dispatch team to find them or get approval to begin your route as scanned. Note you will not be able to start your route unless all packages have been scanned or dispatch verifies your route.
If you're confident no packages will be returned to the hub at the end of your route, you can add a final destination to select a different end-of-route location; otherwise, keep the current one.
Get a Visual of Your Route
On the route screen, you can view all of your stops listed by number and you can tap on "Full Map" to visualize the route.
Load Your Packages and Get Ready to Hit the Road
Use the Wand feature if you need to verify stop numbers. If not, you may load your vehicle in the right order (First stops with easiest access).
Once you have everything you need and have returned all hub equipment to the designated area, tap on "Start Route" and hit the road.
Start your route by tapping on "Start Route". from the tasks list.
For every task, you'll have the option to navigate to the address, check task details, scan the package or contact the recipient.
To start the navigation, hit the Navigate button.
You'll see a map with a preliminary view of your journey. Once there, you can swipe Start whenever you're ready to hit the road. If you're on an iOS device, you can skip the swiping.
At any point, you can go back to the task list and move between stops.
We recommend delivering each package in the proposed order, as Google has optimized it by considering traffic, departure time, etc.
If you need to contact the recipient, you can go back to the task list, hit the contact icon and select the preferred communication method: Message or Call.
You don't need to call or text every time, only if you are having trouble accessing a gate or if you need to make sure the recipient is at home to receive a 21+ package. Or this case, try to call again once you arrive.
To start the communication, introduce your phone number in the box, the app will start the communication under a masked phone number - the recipient will never see your personal contact, ever.
If you come across any issues during your route, give us a call.
Better Trucks Central Dispatch is here for you.
Start the Delivery Process
Once you arrive at the recipient location, hit the "Arrived" button at the top right-hand corner of your navigation screen. Then, tap the "Scan for delivery" button to start the delivery process for the corresponding package.
When delivering packages, you might face different challenges, from missing barcodes to damaged packages, from wrong addresses to failed age verification. Follow each step of the delivery process and report any issue you encounter by hitting the "Report Issue" button located at the bottom of each screen. If you can't find the right issue, give us a call.
Always ring the doorbell or knock at the front door for every package, even if a signature isn't required.
Get Proof of Delivery (POD)
In all delivery scenarios, you're required to take pictures as Proof of Delivery.
When the package is handed to a recipient, take a picture of the recipient holding the package. If the recipient is not comfortable with this or is not at home, place the package on the doorstep and take a photo.
Lastly, tap on "Complete Delivery" once you're ready to move on to the next stop. The system will ask you to choose the Drop Off Spot to continue. Congratulations! You've successfully completed a delivery with Better Trucks.
To check the Valid vs. Invalid Proof of ID criteria, click here
To check the Approved vs. Rejected Signatures criteria, click here
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