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Arriving at the Recipient's Home

Get ready to deliver your first packages. Here, we break down your responsibilities from warehouse pickup to delivery completion.

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Start the Delivery Process

Once you arrive at the recipient location, hit the "Arrived" button at the top right-hand corner of your navigation screen. Then, tap the "Scan for delivery" button to start the delivery process for the corresponding package.

Things Happen, right?

When delivering packages, you might face different challenges, from missing barcodes to damaged packages, from wrong addresses to failed age verification. Follow each step of the delivery process and report any issue you encounter by hitting the "Report Issue" button located at the bottom of each screen. If you can't find the right issue, give us a call.

Deliver the Package

Always ring the doorbell or knock at the front door for every package, even if a signature isn't required.

Get Proof of Delivery (POD)

In all delivery scenarios, you're required to take pictures as Proof of Delivery.
When the package is handed to a recipient, take a picture of the recipient holding the package. If the recipient is not comfortable with this or is not at home, place the package on the doorstep and take a photo.

Check the "Good or Bad Delivery Photos" for more information.

Close the Task

Lastly, tap on "Complete Delivery" once you're ready to move on to the next stop. The system will ask you to choose the Drop Off Spot to continue. Congratulations! You've successfully completed a delivery with Better Trucks.

The guiding belief that drives everything we do at Better Trucks is the Never-Ending Pursuit of Better. From faster driver pay to more flexible routes to helping fulfill a mission that matters, believe in better.
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